One of Ambility's most popular offerings is the delivery of practical experience and communications recommendations to improve how brands interact with its customers within the context of existing systems. Recommendations connect large strategic aims with day to day operations to improve results.
Creating new products and experiences out of whole cloth can be exciting and fruitful. New solutions aren't expected to be perfect and teams supporting new product development tend to be focused on making the big stuff work. Supporting established or mature products requires a different focus. Customer expectations, enabling systems, and a myriad of operational standards impose constraints that new product developers happily (and rightly) ignore. The challenge for product and experience managers is to know what constraints to challenge and which ones must be accommodated.
Ambility consultants are practiced at asking the right questions about product strategy & objectives, organizational systems & operations, and delivery management processes to inform actionable recommendations for maximum business impact. Each optimization planning effort aims to quickly identify optimization hypotheses in order to stress test an organization's ability to support delivery and on-going management of the changes. The result is a clear, time-bounded plan of action that details suggested changes in product and operations, prioritized around impact and complexity.